The outliers
Nov 12, 2024
Webinar
The rise of the restaurant Chief Digital Officer
Oct 30, 2024
Webinar
Key takeaways from our conversation with Avo founder Alessandro Biggi
Oct 29, 2024
Webinar
The current state of casual dining
Oct 28, 2024
Making Data Actionable
How LTO analysis has evolved beyond PMIX
Sep 27, 2024
Making Data Actionable
Top 5 takeaways from our fireside chat with Robeks CFO David Rawnsley
Aug 5, 2024
Industry News
How to make third-party delivery profitable
Jul 24, 2024
Industry News
Operating in California after AB 1228
Jul 22, 2024
CDP Basics
What is unified commerce for restaurants?
Jul 21, 2024
Industry News
What is the value equation for today's guest?
Jun 20, 2024
Industry News
The State of Today's Restaurant Consumer: QSR Burgers, Q1 2024 Edition
May 31, 2024
Industry News
The State of Today's Restaurant Consumer: Big Pizza, Q1 2024 Edition
Apr 30, 2024
Making Data Actionable
How Four Operators Are Making Data Their Superpower
Apr 18, 2024
Making Data Actionable
How Groucho's Deli achieved a 38% habitual guest rate
Mar 18, 2024
Making Data Actionable
5 Takeaways from how Dave's Hot Chicken launches new menu items
May 11, 2022
CDP Basics
Your CDP questions answered with Director of Analytics at Just Salad
Apr 14, 2022
CDP Basics
A simple explanation of a restaurant CDP
Mar 31, 2022
Making Data Actionable
How to increase your guest loyalty
Mar 24, 2022
Making Data Actionable
What restaurant loyalty really means and how to achieve it
Jan 27, 2022
CDP Basics
What is data aggregation?
Apr 26, 2021
Making Data Actionable
Welcome to the era of digital hospitality
Jan 27, 2021
CDP Basics
Demystifying the restaurant marketing funnel
Jan 20, 2021
Making Data Actionable
How to break dependence on third-party delivery
Jun 2, 2019
Making Data Actionable
How the best brands use customer data
Aug 3, 2018
Industry News
Unpacking Grubhub’s acquisition of LevelUp
May 24, 2018
Making Data Actionable
How brands listen to customers to boost revenues

Blog

The rise of the restaurant Chief Digital Officer
November 12, 2024

The rise of the restaurant Chief Digital Officer

In today’s restaurant landscape, technology is playing a bigger role than ever. With the rise of e-commerce and digital ordering, brands are rethinking traditional strategies to keep up with changing guest expectations. Check out the recap of our conversation with Scott Landers, co-founder and CEO of Figure 8, where we breakdown the rise of the restaurant Chief Digital Officer.

Key takeaways from our conversation with Avo founder Alessandro Biggi
October 30, 2024

Key takeaways from our conversation with Avo founder Alessandro Biggi

In our recent conversation with Alessandro Biggi, founder of Avo, we explored the strategies that have propelled Avo's consistent growth and customer loyalty since its inception in 2017. From staying closely attuned to customer demand to leveraging data for better decisions, here are the top takeaways for fast-casual brands navigating the New York City market.

The current state of casual dining
October 29, 2024

The current state of casual dining

Brands across the restaurant industry are grappling with declining traffic, each segment facing unique challenges. In the casual dining space, brands are adapting to today’s complex market, from making strategic pricing decisions to reshaping their value propositions.‍ To gain insight into these shifts, we spoke with Ricky Richardson, CEO of Eggs Up Grill, about the current state of casual dining and how his team is navigating today’s market.

How LTO analysis has evolved beyond PMIX
October 28, 2024

How LTO analysis has evolved beyond PMIX

Discover how the evolution of LTO analysis goes beyond PMIX in our latest blog post. Learn why traditional sales metrics fall short in measuring true success, and explore how restaurants are leveraging modern data insights to track guest behavior, boost retention, and drive incremental sales. From real-world examples to best practices, see how tools like Bikky are transforming LTO strategies and helping brands innovate while maximizing profit.

Top 5 takeaways from our fireside chat with Robeks CFO David Rawnsley
September 27, 2024

Top 5 takeaways from our fireside chat with Robeks CFO David Rawnsley

Bikky CEO Abhinav Kapur speaks with Robeks CFO David Rawnsley on how they have managed to grow comp sales by 40% since the pandemic and remain profitable for franchisees following the passage of AB 1228.

How to make third-party delivery profitable
August 5, 2024

How to make third-party delivery profitable

Bikky CEO Abhinav Kapur speaks with Protein Bar and Kitchen COO Jared Cohen on how they optimize third-party delivery for profitability through pricing, menu adjustments, and operational strategies.

Operating in California after AB 1228
July 24, 2024

Operating in California after AB 1228

Discover how Dave’s Hot Chicken used pricing and operational changes to adapt to AB 1228, California's recent legislation to increase minimum wage for brands with at least 60 locations by 25%.

What is unified commerce for restaurants?
July 22, 2024

What is unified commerce for restaurants?

Bikky CEO Abhinav Kapur discusses unified commerce for restaurants with Groucho's Deli President Deric Rosenbaum. They discuss how unified commerce for restaurants combines their tech stack, operational execution, and marketing strategy to enhance the guest experience.

What is the value equation for today's guest?
July 21, 2024

What is the value equation for today's guest?

Join Bikky’s new 15-minute LinkedIn live series where industry leaders discuss the biggest challenges in the restaurant industry. In the first episode, Ian Courtnage, CEO of Evergreens, explores the value equation for restaurants, inflation impacts, and strategies to manage cost pressures without relying heavily on discounting.

The State of Today's Restaurant Consumer: QSR Burgers, Q1 2024 Edition
June 20, 2024

The State of Today's Restaurant Consumer: QSR Burgers, Q1 2024 Edition

Explore how McDonald’s, Burger King, and Wendy’s are adapting to inflation and changing consumer behavior in Q1 2024. Learn about their loyalty, digital, and marketing strategies in the current operational environment. Discover more with Bikky.

The State of Today's Restaurant Consumer: Big Pizza, Q1 2024 Edition
May 31, 2024

The State of Today's Restaurant Consumer: Big Pizza, Q1 2024 Edition

Restaurant prices have risen due to inflation. Major pizza chains, Domino's, Papa Johns, and Pizza Hut are using strategies like loyalty programs, partnerships, and AI to stay competitive.

How Four Operators Are Making Data Their Superpower
April 30, 2024

How Four Operators Are Making Data Their Superpower

Restaurant brands use data to impact marketing, menu decisions, and site selection. This includes analyzing customer feedback, loyalty programs, and sales data to drive growth and improve customer experience.

How Groucho's Deli achieved a 38% habitual guest rate
April 18, 2024

How Groucho's Deli achieved a 38% habitual guest rate

Groucho’s Deli, a tech-forward brand, has increased its relevance through its partnership with Bikky, a customer data platform for the restaurant industry. Bikky’s tools enable Groucho’s to better understand customer behavior, enhance its marketing strategy, and increase customer loyalty and revenue.

5 Takeaways from how Dave's Hot Chicken launches new menu items
March 18, 2024

5 Takeaways from how Dave's Hot Chicken launches new menu items

Dave's Hot Chicken's successful launch of a new menu item involved listening to guests, ensuring quality, integrating well with core offerings, winning over franchisees, and staying true to the brand.

Your CDP questions answered with Director of Analytics at Just Salad
May 11, 2022

Your CDP questions answered with Director of Analytics at Just Salad

We interviewed the Director of Analytics at Just Salad to learn more about guest data silos, problems they cause, how to fix them, and where a CDP comes in.

A simple explanation of a restaurant CDP
April 14, 2022

A simple explanation of a restaurant CDP

Let’s talk about what a CDP is and how to get started. We’ll cover a definition, answer your questions, and walk through benefits and what to look for.

How to increase your guest loyalty
March 31, 2022

How to increase your guest loyalty

Loyalty is a crucial aspect of the restaurant industry. Effective loyalty programs involve understanding customer preferences, segmenting audiences, and testing marketing strategies. Key elements include timely incentives, effective communication channels, and customer data analysis.

What restaurant loyalty really means and how to achieve it
March 24, 2022

What restaurant loyalty really means and how to achieve it

Find out how to make “loyalty” a measurable, actionable reality for your business. You’ll understand what a restaurant loyalty program is and how to increase customer loyalty in a restaurant.

What is data aggregation?
January 27, 2022

What is data aggregation?

Find out what data aggregation is, without technical jargon or complicated explanations. See the problem, the solution, examples, and what it looks like in real life.

Welcome to the era of digital hospitality
April 26, 2021

Welcome to the era of digital hospitality

We break down what the new era of digital hospitality means for restaurants and how it'll unlock deeper, more profitable relationships with their guests.

Demystifying the restaurant marketing funnel
January 27, 2021

Demystifying the restaurant marketing funnel

It’s kinda like running a restaurant - if you wanna break the third-party delivery flywheel, you need to bring that same approach to your restaurant’s marketing funnel.

How to break dependence on third-party delivery
January 20, 2021

How to break dependence on third-party delivery

I still remember my first call with Dan from Zucker’s Bagels, a quintessential NYC bagel brand. He was blown away by his retention numbers – 85% of his online ordering business was from repeat guests.

How the best brands use customer data
June 2, 2019

How the best brands use customer data

My biggest lesson from building Bikky is that time is preciously finite and fleeting. Every choice has an opportunity cost. Time spent reading emails on a Saturday morning means no making pancakes for family breakfast.

Unpacking Grubhub’s acquisition of LevelUp
August 3, 2018

Unpacking Grubhub’s acquisition of LevelUp

A little over a week has passed since Grubhub announced the acquisition of LevelUp, so we’ve had some time to reflect on the deal.

How brands listen to customers to boost revenues
May 24, 2018

How brands listen to customers to boost revenues

Listening to your customers is always important. In the restaurant industry, though, it's crucial.

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