Hey there!

I’m Abhinav, CEO here at Bikky.

I fell in love with the industry watching my mother-in-law run her restaurant, Amma, here in New York City. Her story is one of passion and grit, arriving in the U.S. at 18, holding various odd jobs while raising a family, and starting different businesses to achieve enough financial flexibility to give her children a better life.

In 2001, without any formal hospitality background, she took another leap by starting a fine-dining Indian restaurant to elevate the food she grew up eating. Within two years, she had two stars from the New York Times. Her journey would last another 20, before retiring earlier this year.

She was a world-class operator remembering names and faces when folks walked through her door, striking up conversations at the right time, understanding how and when to revamp her menu, optimizing staffing across dayparts based on the kind of customer she served (delivery-heavy at lunch, experiential at dinner), redrawing delivery zones to maximize reach and revenue without sacrificing quality.

Her tools were a POS, a phone, and her intuition. She was physically in-store six days a week, always keeping track of operations, inventory, and the guest experience.

Building an enduring brand today though is a lot harder.

The guest experience is fractured across multiple ordering channels and digital touchpoints, and operators still grapple with legacy tools that are built for processing transactions - not understanding customers.

At Bikky, we're building analytics and marketing tools for brands to understand and nurture customer relationships like my mother-in-law, at, any scale.
Our team
Abhinav
Kapur
Co-founder,
CEO
Chris
Thompson
Co-founder,
Head of Revenue
John
Lucas
Co-founder,
CTO
Tom
Calabrese
Head of Product Design
Michelle
Brown
Software Engineer
Gio Fernandez-Kincade
Data
Danny
Garfield
Software Engineer
Magera
Holton
Product Designer
Jackson
Irving
Account Executive
Charlotte
Knobloch
Senior Customer Success Manager
Gary
Luo
Software Engineer
Matthew
Madurski
Software Engineer
Nick
Schultz
Software Engineer
Join our team
Join us in creating the ultimate guest experience using data and empathy, where everyone plays a vital role.
See openings
Our mission

Help restaurants make more informed, data-driven decisions by accessing and understanding their customer data

Our ethos

The next generation of hospitality will be powered by data

I fell in love with the industry watching my mother-in-law run her restaurant.

She would strike up conversations at the right time, know how and when to revamp her menu, optimize staffing across dayparts based on customer demand. Her tools were a POS, a phone, and her intuition.

Building an enduring brand today though is a lot harder.

The guest experience is fractured across multiple ordering channels and digital touchpoints, and operators still grapple with legacy tools that are built for processing transactions - not understanding customers.

At Bikky, we're building analytics and marketing tools for brands to understand and nurture customer relationships like my mother-in-law - at any scale.

- Abhinav Kapur, Founder and CEO @ Bikky
👋

Meet our team

We’re an experienced team whose passionate about restaurants.

Tom Calabrese

Head of Product Design

Danny Garfield

Software Engineer

Abhinav Kapur

Founder, CEO

Charlotte Knobloch

Senior Customer Success Manager

John Lucas

Chief Technology Officer

Gary Luo

Software Engineer

Matthew Madurski

Software Engineer

Chris Thompson

Head of Revenue
About us

We’re built exclusively for restaurants

Most customer data platforms are built for online businesses.

They ignore that most restaurant experiences happen offline, so they lack the integrations, tools, and depth of understanding to serve the industry.

Bikky is built exclusively for restaurants - from our integrations across all in-store and off-premise channels, to our approach to identity resolution, to our analytics and marketing tools to make that data actionable.

We're proud to support restaurant leaders, marketers, and operators across hundreds of locations across the U.S., including brands like Eggs Up Grill, Groucho's Deli, 16 Handles, Westville, and 5 Napkin Burger.

We were founded in 2017 and based out of New York City.