FAQ

Frequently Asked Questions

What is Bikky?

Your go-to for automated restaurant marketing. Bikky consolidates all your customer data into one place and runs campaigns for you.

Who is Bikky for?

For the restaurant owner who wants to separate their brand from the pack, but has their plate full — we handle marketing for you so that you can so you can focus on pushing your business forward.

How does Bikky work?

Bikky consolidates customer data that is spread over several order channels and funnels it all into a simple, time-saving dashboard that lets you see your high-value customers and engage them in real-time.

If I'm a small or medium-sized business owner, can I use Bikky?

Yes! We are catered to small-medium size businesses. We know time and money are precious commodities for you, and we're here to help.

I don't have time to focus on marketing — where does Bikky come in?

Chances are, if you work with delivery apps, your customer info is spread across a million different tablets and screens, making information hard to access and hard to understand. We take all those channels and present all the information to you in one place. Setting up marketing campaigns takes almost no time and can be queued days in advance. We'll send you the results of your campaign straight to your email, so you can see in real-time how your business is doing.

What is SMS engagement?

90 percent of SMS messages are read within two minutes of delivery. Texts are more personal, which customers like, and are ready to act on. Bikky opens up that channel of communication for you; when fulfilling orders or managing campaigns, you can receive direct feedback from customer and include time-sensitive offers to keep customers coming back.

Which integrations does Bikky support?

You name it, we support it. Every food delivery app, plus Shopify, Squarespace, Eat24, Drizly, and so many more.

How do I setup a campaign on Bikky?

On the homepage of your Dashboard, simply click "Create a Campaign", give it a Title, Date, and Target Segment, and that's it! You can schedule campaigns for now or later, and queue them up to send while you focus on your day-to-day tasks.

What are the best types of campaigns to run on Bikky?

Bikky is an all-in-one platform for managing delivery data and customer engagement. The goal of campaigns is to create personalized messages offering rewards for loyal customers and letting them know you care.

How do I manage my campaign on Bikky?

After you start a campaign, you can opt-in to comprehensive daily, weekly, or monthly summaries of your business' performance via email. We keep you in the loop giving you centralized view of your busiest order channels, repeat customers, and sales.

How do I analyze my campaign results on Bikky?

We model the data for you. Once you start a campaign, we show you how order volume changes and how many customers responded to the campaign in an easy-to-read model. Because everything is tied to your delivery data, it's easy to measure campaign effectiveness and when diners reorder.