Order Delivery Disruption: The Future of Food Delivery and How To Regain Control Over Your Restaurant

Posted Posted in Brand Management, Customer Engagement, Engagement Strategy, Industry News, SMS-Based Engagement

News flash: delivery is big. It’s revolutionized a number of industry verticals —electronics, clothing and fashion, groceries, and even razors. And there’s no choice but for it to continue on a long growth trajectory, with so many people choosing to order from their couch instead of going to the store. The restaurant industry is no […]

How These Three Brands Listen to Customers to Boost Revenues

Posted Posted in Customer Engagement, Engagement Strategy

Listening to your customers is always important. In the restaurant industry, though, it’s crucial. Competition is already fierce, and customer expectations keep rising. To stay ahead of the game, restaurants need to keep abreast of what their loyal customers are saying. In this post, we’ll detail how a few forward-thinking restaurants are leveraging different channels […]

The Tools You Need to Build Customer Loyalty

Posted Posted in Customer Engagement, Engagement Strategy

Why focus on loyalty instead of just new customers? In an earlier post, we discussed a restaurant’s never-ending quest for more orders. Achieving this though can come at a high cost: third-party platforms come with high per-order fees, and delivery zone expansion means lengthy travel times and disappointed diners. Instead, we like to turn attention […]