Most people assume (rightfully) that us New Yorkers are highly opinionated. Still, there are some things on which we unanimously agree. The subway is the fastest way around town, and the Yankees are the preeminent American sports franchise (don’t @ me). A recent tremor in our culinary landscape though threatens to disrupt our peaceful existence: […]
Listening to your customers is always important. In the restaurant industry, though, it’s crucial. Competition is already fierce, and customer expectations keep rising. To stay ahead of the game, restaurants need to keep abreast of what their loyal customers are saying. In this post, we’ll detail how a few forward-thinking restaurants are leveraging different channels […]
Why focus on loyalty instead of just new customers? In an earlier post, we discussed a restaurant’s never-ending quest for more orders. Achieving this though can come at a high cost: third-party platforms come with high per-order fees, and delivery zone expansion means lengthy travel times and disappointed diners. Instead, we like to turn attention […]
How much does Yelp matter? Graffiti has always fascinated us here at Bikky. It’s loud, public, and – when it comes to its benefits – very much a matter of opinion. Local businesses view Yelp much the same way. Reviews are permanent public signals to future customers about your brand. However, unlike graffiti, they can’t […]
The quest for more orders When I talk to restaurants, the most common question I get is “can you bring me more orders?” The short answer is yes, Bikky can give you more orders, but not in the way you typically think. In the hugely competitive restaurant industry, more orders = more revenue, so it’s […]
On Bikky’s 1 year anniversary (woo hoo!), I thought I’d share what we’re building. Much has changed in the past 12 months. We started as a simple third-party delivery provider, hustling around the streets of Manhattan, Brooklyn, Queens, and the Bronx at high velocity, trying to satisfy orders on-demand. We officially launched in September, and after 6 […]